Title Services Specialist – Salvage & Insurance Titles

Ritchie Bros. Auctioneers, Inc.; Latham (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, seeks a Title Service Representative for Yard Operations to secure documents for title transfers and support customers with regulatory compliance.

You will review documents, communicate with customers and vehicle owners, resolve issues, and process titles in the IAA system while staying current with state salvage laws. Strong MS Office skills are required.

Qualifications

• 1-2 years State/National title processing experience.
• Previous knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.
• Typical Field Office Environment.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Resolves problems encountered in the effort to transfer title ownership.
• Assists with other office functions as needed.
• Immediately reports all violations of company policy to a supervisor or manager.

Skills

Title processing

Customer service

MS Office proficiency

Data entry

Communication skills

Tools

MS Office Suite (Outlook, Word, Excel, PowerPoint)

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, seeks a Title Service Representative for Yard Operations to secure documents for title transfers and support customers with regulatory compliance.

You will review documents, communicate with customers and vehicle owners, resolve issues, and process titles in the IAA system while staying current with state salvage laws. Strong MS Office skills are required.