Salvage Title & Compliance Specialist

Ritchie Bros. Auctioneers, Inc.; Latham (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

IAA Holdings, LLC, a Ritchie Bros. Auctioneers company, is seeking a Title Specialist to secure documents for vehicle title ownership transfers and to communicate with customers and owners.

You will resolve discrepancies, answer inquiries, and ensure compliance with state requirements in a busy auction environment. Responsibilities include processing salvage titles from multiple states, maintaining title records in the IAA system, and delivering excellent customer service through calls, emails,

Qualifications

• 1-2 years State/National title processing experience
• 2-3 Years Previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
• Typical Field Office Environment

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact
• Reviews and enters in title work for all customers
• Completes application to transfer title ownership
• Enters information from titles received from the state into the IAA operating system
• Stays current with title/salvage laws in multiple states
• Responds to customer questions, complaints and requests
• Resolves problems encountered in the effort to transfer title ownership
• Performs word processing assignments, filing and related clerical duties
• Follows well-established procedures and under close direction of supervisor
• Assists with other office functions as needed
• Immediately reports all violations of company policy to a supervisor or manager
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Other duties as assigned per management

Skills

Title processing

Customer databases

Tools

MS Office Suite

Job description

IAA Holdings, LLC, a Ritchie Bros. Auctioneers company, is seeking a Title Specialist to secure documents for vehicle title ownership transfers and to communicate with customers and owners.

You will resolve discrepancies, answer inquiries, and ensure compliance with state requirements in a busy auction environment. Responsibilities include processing salvage titles from multiple states, maintaining title records in the IAA system, and delivering excellent customer service through calls, emails,