Vehicle Title Specialist – Salvage & Compliance Expert

Ritchie Bros. Auctioneers, Inc.; Baltimore (MD); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k with company match up to 4%

15 days PTO per year

Medical, dental, vision, and basicLife

Descrizione del lavoro

IAA Holdings, LLC (IAA) is seeking a Title Specialist to secure documents for vehicle title ownership transfers. You will compile documents, communicate with customers, resolve discrepancies and provide excellent service while ensuring compliance with state requirements.

In this role, you will handle inbound calls and emails, enter title data into the IAA system, and stay updated on state title and salvage laws across multiple states.

Competenze

• 1-2 years State/National title processing experience.
• 2-3 years previous knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.
• Typical Field Office Environment.

Mansioni

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.

Conoscenze

State/National title processing

Customer databases

Communication

Strumenti

MS Office Suite (Outlook, Word, Excel, PowerPoint)

Descrizione del lavoro

IAA Holdings, LLC (IAA) is seeking a Title Specialist to secure documents for vehicle title ownership transfers. You will compile documents, communicate with customers, resolve discrepancies and provide excellent service while ensuring compliance with state requirements.

In this role, you will handle inbound calls and emails, enter title data into the IAA system, and stay updated on state title and salvage laws across multiple states.