Vehicle Title Processing & Compliance Specialist

RB Global Inc.; Louisiana; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

PTO 15 days per year

Job summary

IAA Holdings, LLC is seeking a Title Specialist to secure documents for transferring vehicle title ownership across multiple states. You will compile documents, communicate with customers and owners, resolve discrepancies, and ensure compliance with state requirements.

The role involves processing salvage titles, maintaining customer databases, and providing excellent service via phone, email, and mail, with responsibilities to enter data into the IAA system and stay updated on laws.

Qualifications

• 1-2 years State/National title processing experience.
• 2-3 Years Previous knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.
• Typical Field Office Environment.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Provides a variety of customer support services through mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.

Skills

Title processing

Salvage title knowledge

Customer databases

Outlook

Word

Excel

PowerPoint

Field office environment

Tools

MS Office Suite

Job description

IAA Holdings, LLC is seeking a Title Specialist to secure documents for transferring vehicle title ownership across multiple states. You will compile documents, communicate with customers and owners, resolve discrepancies, and ensure compliance with state requirements.

The role involves processing salvage titles, maintaining customer databases, and providing excellent service via phone, email, and mail, with responsibilities to enter data into the IAA system and stay updated on laws.