Title & Compliance Specialist – Salvage & Insurance

Ritchie Bros. Auctioneers, Inc.; Eminence (KY); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Ritchie Bros. Auctioneers, Inc. seeks a Title Specialist to secure documents for transferring vehicle title ownership. You will compile documents, communicate with customers and owners, resolve discrepancies, handle calls and emails, and provide excellent service.

Compliance with state and buyer requirements is essential. When authorized as a processing authority, you may work within state systems to process applications.

Qualifications

• 1-2 years State/National title processing experience.
• 2-3 Years Previous knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.

Responsabilités

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.
• Immediately reports all violations of company policy to a supervisor or manager.

Connaissances

Customer service

Attention to detail

Communication skills

Outils

MS Office Suite

Outlook

Word

Excel

PowerPoint

Description du poste

Ritchie Bros. Auctioneers, Inc. seeks a Title Specialist to secure documents for transferring vehicle title ownership. You will compile documents, communicate with customers and owners, resolve discrepancies, handle calls and emails, and provide excellent service.

Compliance with state and buyer requirements is essential. When authorized as a processing authority, you may work within state systems to process applications.