Title Processing & Compliance Specialist

Ritchie Bros. Auctioneers, Inc.; Rancho Cordova (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

15 days PTO

Job summary

Ritchie Bros. Auctioneers, Inc. in Rancho Cordova, CA is hiring a Title Specialist to secure documents for vehicle title transfers, communicate with customers, and ensure compliance with state requirements.

The role handles insurance and remarketing titles, processes salvage titles, maintains records, and supports colleagues across the yard operations team; a strong eye for detail and MS Office proficiency are essential.

Qualifications

• 1-2 years State/National title processing experience.
• 2-3 Years Previous knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.
• Immediately reports all violations of company policy to a supervisor or manager.
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
• Develop employees as part of a progression plan.
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control.
• Other duties as assigned per management

Skills

MS Office Suite

Customer service

Job description

Ritchie Bros. Auctioneers, Inc. in Rancho Cordova, CA is hiring a Title Specialist to secure documents for vehicle title transfers, communicate with customers, and ensure compliance with state requirements.

The role handles insurance and remarketing titles, processes salvage titles, maintains records, and supports colleagues across the yard operations team; a strong eye for detail and MS Office proficiency are essential.