Title & Compliance Coordinator

Ritchie Bros.; Livingston (LA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with full company match (first 4%

15 days PTO per year

Job summary

IAA Holdings, LLC is seeking a Title Specialist to secure documents for vehicle title transfers, communicate with customers, and ensure compliance with state requirements. You will review titles, process salvage/title paperwork, and enter data into the IAA system while supporting internal and external partners.

The role focuses on providing excellent customer service in a fast-paced yard operations environment in Livingston, LA, with full-time hours, competitive benefits, and opportunities for

Qualifications

• 1-2 years State/National title processing experience
• 2-3 years previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
• Typical Field Office Environment

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact
• Reviews and enters in title work for all customers
• Completes application to transfer title ownership
• Enters information from titles received from the state into the IAA operating system
• Stays current with title/salvage laws in multiple states
• Responds to customer questions, complaints and requests
• Resolves problems encountered in the effort to transfer title ownership
• Performs word processing assignments, filing and related clerical duties
• Follows well-established procedures and under close direction of supervisor
• Assists with other office functions as needed
• Immediately reports all violations of company policy to a supervisor or manager
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Other duties as assigned per management

Skills

Title processing

Salvage title knowledge

Customer databases

MS Office Suite

Field office environment

Job description

IAA Holdings, LLC is seeking a Title Specialist to secure documents for vehicle title transfers, communicate with customers, and ensure compliance with state requirements. You will review titles, process salvage/title paperwork, and enter data into the IAA system while supporting internal and external partners.

The role focuses on providing excellent customer service in a fast-paced yard operations environment in Livingston, LA, with full-time hours, competitive benefits, and opportunities for