Title Assistant

Bestitle-Agency,-Inc.; Buckhannon (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

Bestitle-Agency, Inc. in Buckhannon, WV seeks a Title Assistant to perform clerical duties, support daily escrow operations, and serve as the first point of contact for clients and visitors. The role focuses on accurate document handling, timely communication, and dependable office support.

The successful candidate will manage calls, help with closings, and assist with post-closing tasks while upholding professional customer service and attention to detail in a busy office setting.

Qualifications

• Strong communication skills required.
• Ability to manage a multi-line phone.
• Solid customer service mindset.
• High attention to detail in a fast-paced environment.
• Ability to multitask and prioritize tasks.

Responsibilities

• Answer and direct calls.
• Deposit checks and verify cashier checks.
• Prepare closing packages and gather documents.
• Greet clients and guests warmly on arrival.
• Maintain closing calendar and calendars for daily tasks.
• Send e-signing documents and mail-aways.
• Assist with closings and post-closing follow-up.
• Back up for answering phone calls and document handling.

Skills

Strong communication

Multi-line phone

Customer service

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Title Assistant

Work Location:

Department:

Reports to: Senior Escrow Officer

Job Overview:

The title assistant is the first person that clients and visitors see and speak to. These interactions often set the tone for what is expected for the duration of the experience. They are responsible for clerical tasks and offer support for daily operations.

Essential Duties and Responsibilities:

• Answer/direct calls.
• Deposit checks.
• Complete cashier check verification.
• Take/deliver messages when necessary.
• Greet incoming clients/guests warmly.
• Copy IDs for closings.
• Put together closing packages.
• Make phone calls regarding the file.
• Maintain closing calendar.
• Handles walk-in customers with deed prep orders or cash deals.
• Send out e-signing documents and mail-aways.
• Assist with closings.
• Request updates.
• Obtain authorizations or preclosing requests.
• Send receipts and get authorizations from the Business Manager.
• Warehouser Duties if none
• Send/mail all closing checks.
• Get signed documents ready for recording.
• Warehouse all files - Send out payoffs, packages, and scanned documents.
• Assist with post-closing follow-up work.
• Make phone calls regarding the file.
• Back up for answering phone calls.
• Mails out original deeds and deeds of trust.

Position Title Assistant

Full-Time/Part-Time Full-Time

Location Buckhannon

Position Requirements

• Strong communication skills.
• The ability to manage a multi-line phone.
• Strong customer service skills.
• High attention to detail.
• The ability to multitask.
• Highschool diploma or equivalent.

This position is currently accepting applications.