Title Assistant

Bestitle-Agency,-Inc.; Lexington (KY); On-site; USD 28,000 - 40,000; Full time

Job summary

Bestitle-Agency,-Inc. in Lexington is seeking a Title Assistant to be the first point of contact for clients. You will handle clerical tasks and support daily escrow operations, contributing to a smooth client experience.

The role requires strong communication, multitasking, and customer service skills. This is a full-time position based in Lexington, KY with responsibilities spanning greeting clients to closing package preparation.

Qualifications

• Strong written and verbal communication required.
• Ability to manage a multi-line phone system.
• Excellent customer service skills for client interactions.
• High attention to detail and the ability to multitask.
• High school diploma or equivalent required.

Responsibilities

• Answer and direct calls.
• Deposit checks and complete cashier check verification.
• Take and deliver messages as needed.
• Greet incoming clients and guests warmly.
• Prepare closing packages and copy IDs for closings.
• Maintain closing calendar and file organization.
• Send e-signing documents and mail-aways for closings.
• Assist with closings and follow up on file updates.
• Back up for answering phone calls and basic reception duties.

Skills

Strong communication

Multi-line phone

Customer service

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title

Title Assistant

Reports to

Senior Escrow Officer

Job Overview

The title assistant is the first person that clients and visitors see and speak to. These interactions often set the tone for what is expected for the duration of the experience. They are responsible for clerical tasks and offer support for daily operations.

Essential Duties and Responsibilities

• Answer/direct calls.
• Deposit checks.
• Complete cashier check verification.
• Take/deliver messages when necessary.
• Greet incoming clients/guests warmly.
• Copy IDs for closings.
• Put together closing packages.
• Make phone calls regarding the file.
• Maintain closing calendar.
• Handles walk-in customers with deed prep orders or cash deals.
• Send out e-signing documents and mail-aways.
• Assist with closings.
• Request updates.
• Obtain authorizations or preclosing requests.
• Send receipts and get authorizations from the Business Manager.
• Warehouser Duties if none
• Send/mail all closing checks.
• Get signed documents ready for recording.
• Warehouse all files - Send out payoffs, packages, and scanned documents.
• Assist with post-closing follow-up work.
• Make phone calls regarding the file.
• Back up for answering phone calls.
• Mails out original deeds and deeds of trust.

Position Requirements

• Strong communication skills.
• The ability to manage a multi-line phone.
• Strong customer service skills.
• High attention to detail.
• The ability to multitask.
• Highschool diploma or equivalent.

Position Title Assistant

Full-Time/Part-Time Full-Time

Location Lexington

This position is currently accepting applications.