Tinting & Customer Service Specialist

Sherwin-Williams; Pigeon Forge (TN); On-site; USD 26,000 - 32,000; Full time

Job summary

Sherwin-Williams in Pigeon Forge, TN is seeking a Customer Service Specialist to work with wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while maintaining high quality standards and contributing to sales goals.

The role involves handling purchases, processing transactions, assisting with deliveries, lifting up to 70 pounds, and complying with safety and store policies.

Qualifications

• Must be 18+ years old and legally authorized to work in the United States
• Must have a valid, unrestricted Driver’s License
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally
• Must be willing to work evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Teamwork

Spanish

Bilingual

Education

High School diploma or GED

Job description

Sherwin-Williams in Pigeon Forge, TN is seeking a Customer Service Specialist to work with wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while maintaining high quality standards and contributing to sales goals.

The role involves handling purchases, processing transactions, assisting with deliveries, lifting up to 70 pounds, and complying with safety and store policies.