Paint & Customer Service Specialist (Tinting)

Sherwin-Williams; Helena (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in-store and by phone, determine needs, and recommend the right solutions. You will process transactions, support sales goals, and maintain product displays with strong emphasis on customer satisfaction.

The role involves collaboration with wholesale and retail customers, handling sensitive items, and potentially lifting product materials. A high school diploma or GED is required, with Spanish skills a plus.

Qualifications

• Must have strong customer service and sales orientation.
• Ability to communicate clearly with customers and teammates.
• Experience in retail or delivery settings is a plus.
• Spanish language skills are beneficial.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone to determine needs.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and follow store policies.
• Achieve monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and stock data.
• Stock shelves and set up displays.
• Assist in deliveries as needed.
• Stay knowledgeable on product offerings.

Skills

Customer service experience

Retail sales

Communication skills

Multilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in-store and by phone, determine needs, and recommend the right solutions. You will process transactions, support sales goals, and maintain product displays with strong emphasis on customer satisfaction.

The role involves collaboration with wholesale and retail customers, handling sensitive items, and potentially lifting product materials. A high school diploma or GED is required, with Spanish skills a plus.