Timeshare Reservations & Guest Services Specialist

Massanutten Resort; Hopkins Spring (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a Timeshare Reservationist to provide exceptional customer service for our timeshare owners and guests. This full-time role focuses on confirming reservations and answering inquiries from 3rd party guests.

Requirements include excellent English communication, strong attention to detail, and solid computer skills including Microsoft Office. Bilingual in English/Spanish is a plus. Schedule is Monday–Friday with rotating Saturdays, 9:00 AM–5:30 PM.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Strong computer knowledge including Microsoft Office and general database applications.

Responsibilities

• Assist owners over the phone in complete reservation requests.
• Assist owners and guests with general accommodation inquiries.
• Other duties as assigned by management.

Skills

Communication skills

Attention to detail

Organizational skills

MS Office

Database experience

Tools

Microsoft Office

Database applications

Job description

Massanutten Resort in McGaheysville, VA is seeking a Timeshare Reservationist to provide exceptional customer service for our timeshare owners and guests. This full-time role focuses on confirming reservations and answering inquiries from 3rd party guests.

Requirements include excellent English communication, strong attention to detail, and solid computer skills including Microsoft Office. Bilingual in English/Spanish is a plus. Schedule is Monday–Friday with rotating Saturdays, 9:00 AM–5:30 PM.