Guest Experience Specialist - Front Desk & Front Office

Massanutten Resort; Hopkins Spring (VA); On-site; USD 17,000 - 19,000; Full time

Job summary

Massanutten Resort is seeking a Front Office Operations Associate (Full-Time) in McGaheysville, VA. The role serves as the primary point of contact for onsite and offsite guests, assisting with check-in/check-out, reservations, and guest inquiries to ensure a welcoming experience.

Ideal candidates solve problems, are friendly, and enjoy serving others. Typical schedule includes evenings and weekends, with 30–40 hours per week, and pay at $12.77 per hour plus potential weekend differential.

Qualifications

• Must be 18 years or older
• Problem-solving skills
• Prior customer service/guest relations experience

Responsibilities

• Greet guests and assist with check-in/check-out procedures
• Answer phone inquiries and provide accommodation and amenity information
• Curate vacation itineraries and offer local attraction recommendations

Skills

Problem-solving skills

Job description

Massanutten Resort is seeking a Front Office Operations Associate (Full-Time) in McGaheysville, VA. The role serves as the primary point of contact for onsite and offsite guests, assisting with check-in/check-out, reservations, and guest inquiries to ensure a welcoming experience.

Ideal candidates solve problems, are friendly, and enjoy serving others. Typical schedule includes evenings and weekends, with 30–40 hours per week, and pay at $12.77 per hour plus potential weekend differential.