Call Center Agent

Great Eastern Resort Management, Inc.; McGaheysville (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a part-time Call Center Agent to be the first point of contact for onsite and offsite guests. You will assist with accommodations, itineraries, and local recommendations while maintaining a warm, guest-focused atmosphere.

Ideal candidates have a helpful, friendly disposition and a desire to serve others. Located at Massanutten Resort, the role offers varied days and hours, including weekends and holidays, with a 24–28 hour weekly schedule.

Qualifications

• Must have strong problem-solving abilities.

Responsibilities

• Serve as primary point of contact for Resort guests
• Plan and reserve vacation itineraries
• Respond to email, chat, and phone inquiries
• Support work culture of service excellence
• Other duties as assigned by management

Skills

Problem-solving

Customer service experience

Knowledge of local area

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

Description

Job Summary

The Call Center Agent position serves as the primary point of contact for the Resort’s onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.

Required

• Problem-solving

Preferred

• Prior customer service/guest relations experience and previous hotel/resort work experience
• Knowledge of local area and attractions

Job-Type: Part-Time

Typical Schedule

Days:

• Days vary from week to week, including weekends and holidays (when needed)

Hours:

• Varied hours
  • 24 to 28 hours a week

Compensation:

• Pay: $12.77/Hour

Core Responsibilities

• Serve as primary point of contact for Resort guests
• Plan and reserve vacation itineraries
• Respond to email, chat, and phone inquiries
• Support work culture of service excellence
• Other duties as assigned by management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.