Guest Experience Concierge - Resort Call Center

Great Eastern Resort Management, Inc.; McGaheysville (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a part-time Call Center Agent to be the first point of contact for onsite and offsite guests. You will assist with accommodations, itineraries, and local recommendations while maintaining a warm, guest-focused atmosphere.

Ideal candidates have a helpful, friendly disposition and a desire to serve others. Located at Massanutten Resort, the role offers varied days and hours, including weekends and holidays, with a 24–28 hour weekly schedule.

Qualifications

• Must have strong problem-solving abilities.

Responsibilities

• Serve as primary point of contact for Resort guests
• Plan and reserve vacation itineraries
• Respond to email, chat, and phone inquiries
• Support work culture of service excellence
• Other duties as assigned by management

Skills

Problem-solving

Customer service experience

Knowledge of local area

Job description

Massanutten Resort in McGaheysville, VA is seeking a part-time Call Center Agent to be the first point of contact for onsite and offsite guests. You will assist with accommodations, itineraries, and local recommendations while maintaining a warm, guest-focused atmosphere.

Ideal candidates have a helpful, friendly disposition and a desire to serve others. Located at Massanutten Resort, the role offers varied days and hours, including weekends and holidays, with a 24–28 hour weekly schedule.