Timeshare Operations & Guest Services Coordinator

Travel + Leisure Co.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

401k with employer match

Legal and identity theft protection

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Wish day paid time to volunteer

Job summary

Travel + Leisure Co. is seeking an Administrative Coordinator to manage tour reception, gifting, and contract processing.

You will promote a professional guest experience, support Sales & Marketing, and handle daily administrative tasks in a fast-paced environment at our Orlando location. The role requires at least one year of office and customer service experience, High School diploma, and proficiency with CRS/EPNY and Microsoft Office.

Qualifications

• One year of general office experience
• One year of customer service experience
• Experience with data entry and contract processing is a plus

Responsibilities

• Greet and qualify touring guests and assign tours; provide information to Sales & Marketing as needed
• Answer phones and assist guests with questions; support property owners with contracts
• Distribute premiums at presentation closure; reconcile daily gift, tour and contract data
• Enter tour and gifting information into Central Reservations Systems and Epiphany; prepare and balance cash and site stats
• File and secure documents; protect owner information per PII and PCI standards
• Prepare Timeshare Sales Contracts and support Sales Staff; maintain legal documents
• Provide administrative support to internal departments (Sales, Marketing, HR, Resort)
• Perform other duties as needed

Skills

Customer service

Office basics

Education

High School Diploma

Tools

CRS/EPNY

MS Word/MS Excel/MS Outlook

Job description

Travel + Leisure Co. is seeking an Administrative Coordinator to manage tour reception, gifting, and contract processing.

You will promote a professional guest experience, support Sales & Marketing, and handle daily administrative tasks in a fast-paced environment at our Orlando location. The role requires at least one year of office and customer service experience, High School diploma, and proficiency with CRS/EPNY and Microsoft Office.