Timekeeping Implementation Pro — Flexible Hours

Questco Companies; The Woodlands (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Questco Companies is seeking a Timekeeping Implementation Specialist to lead the setup and configuration of Time and Attendance solutions for clients in the United States. This hands-on role guides clients through implementation, delivers effective end-user training, and troubleshoots issues to ensure accurate timekeeping.

You will gather requirements, tailor configurations, and create training materials while maintaining up-to-date knowledge of software updates and regulatory changes affecting

Qualifications

• 1–2 years in customer or technical support or software implementation.
• Experience in the PEO industry is preferred.
• Prior exposure to PrismHR or similar HRIS/Time and Attendance systems is strongly preferred.

Responsibilities

• Configure and set up Time and Attendance and expense platforms for clients.
• Partner with clients to gather requirements and tailor configuration.
• Deliver training to clients and end users on system functionality.
• Create training materials and documentation to support adoption.
• Test configurations before go-live to ensure accuracy.
• Troubleshoot client-reported timekeeping issues and data accuracy.
• Perform manual time calculations to validate outputs.
• Audit PTO and pay rule settings in client configurations.
• Serve as primary contact for assigned clients during implementation and support.
• Escalate unresolved issues to senior staff or vendors; ensure resolution.
• Document defects, concerns, and system gaps for internal teams.
• Stay updated on system updates, releases, and regulatory changes.
• Collaborate with internal departments to ensure smooth client experience.
• Utilize Microsoft Office for documentation and reporting.
• Accept other duties with commitment to excellence.

Skills

Client communication

Training delivery

Technical troubleshooting

Timekeeping systems

Documentation

Multi-client management

Attention to detail

Problem-solving mindset

English proficiency

Tools

PrismHR

Microsoft Office Suite

Job description

Questco Companies is seeking a Timekeeping Implementation Specialist to lead the setup and configuration of Time and Attendance solutions for clients in the United States. This hands-on role guides clients through implementation, delivers effective end-user training, and troubleshoots issues to ensure accurate timekeeping.

You will gather requirements, tailor configurations, and create training materials while maintaining up-to-date knowledge of software updates and regulatory changes affecting