Tile Department Lead & Training Coach

Floor & Decor; Overland Park (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision, Life

Job summary

Floor & Decor in Overland Park, KS is seeking a trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. The role focuses on coaching, certifications, merchandising, and efficient checkout processes to drive sales and customer satisfaction.

The ideal candidate brings strong communication, a year of customer service or sales experience, and the ability to thrive in a busy retail environment, supporting store operations and customer

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide direction to product sales specialists to ensure high levels of customer service.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Ensure department merchandising, pricing and organization.
• Train and develop Product Sales Specialists on the basics of retail.
• Assist customers with product questions and selections and process checkout.

Skills

Customer service

Sales experience

Excellent communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor in Overland Park, KS is seeking a trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. The role focuses on coaching, certifications, merchandising, and efficient checkout processes to drive sales and customer satisfaction.

The ideal candidate brings strong communication, a year of customer service or sales experience, and the ability to thrive in a busy retail environment, supporting store operations and customer