Tile Department Lead & Customer Experience Coach

Floor & Decor Holdings Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor Holdings Inc. in Houston, TX seeks a Training Specialist to develop and coach Product Sales Specialists, ensuring customers receive exceptional service and informed product guidance.

You will deliver certification courses, supervise merchandising and pricing, and communicate SOP changes to store associates while upholding safety procedures and company values. This role offers growth with a leading flooring retailer.

Qualifications

• Minimum education: High School Diploma or GED, plus 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Provide direction to product sales specialists to ensure a high level of customer service.
• Complete product specialist certification courses.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. in Houston, TX seeks a Training Specialist to develop and coach Product Sales Specialists, ensuring customers receive exceptional service and informed product guidance.

You will deliver certification courses, supervise merchandising and pricing, and communicate SOP changes to store associates while upholding safety procedures and company values. This role offers growth with a leading flooring retailer.