Retail Dept Lead & Training Coach

Floor & Decor; Los Angeles (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Job summary

Floor & Decor is seeking a dedicated trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. The role emphasizes leadership, product knowledge, and adherence to safety standards in a dynamic store environment.

Ideal candidates have prior customer service or sales experience, strong communication skills, and the ability to multitask in a fast-paced setting.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with Floor & Decor's core values.
• Maintain safety with company lifting practices SOPs.
• Teach and reinforce the basic P's of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Provide direction to product sales specialists for high-quality customer service.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.

Skills

Customer service

Communication

Multi-tasking

Retail experience

Education

High School Diploma or GED

Tools

POS system

Forklift certification

Job description

Floor & Decor is seeking a dedicated trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. The role emphasizes leadership, product knowledge, and adherence to safety standards in a dynamic store environment.

Ideal candidates have prior customer service or sales experience, strong communication skills, and the ability to multitask in a fast-paced setting.