Tile Department Lead & Sales Trainer

Floor & Decor Holdings Inc. (old); Gastonia (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Insurance plans

Job summary

Floor & Decor Holdings Inc. in Gastonia, NC is seeking a Product Sales Specialist trainer to develop store sales teams and deliver exceptional customer service. You will train product specialists, ensure accurate product information, and uphold company standards across merchandising, pricing, and presentation.

The role emphasizes customer engagement, effective communication, and the ability to work in a fast-paced retail environment while supporting store operations and cash handling guidelines.

Qualifications

• Minimum Eligibility Requirements: High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Responsibilities

• Act and work in a manner that is consistent with company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Job description

Floor & Decor Holdings Inc. in Gastonia, NC is seeking a Product Sales Specialist trainer to develop store sales teams and deliver exceptional customer service. You will train product specialists, ensure accurate product information, and uphold company standards across merchandising, pricing, and presentation.

The role emphasizes customer engagement, effective communication, and the ability to work in a fast-paced retail environment while supporting store operations and cash handling guidelines.