Tier III Support Engineer (436838)

IDR, Inc.; United States; On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Career Growth Opportunities

Job summary

IDR, Inc. is seeking a Tier III Support Engineer for a 12-month contract with a top healthcare client in Denver, CO. This role requires deep expertise in Microsoft Outlook and Exchange along with troubleshooting skills for a fast-paced environment. Attractive benefits are included, along with potential for contract extension.

Qualifications

• Minimum 3-5 years of experience in Tier III support.
• Expert-level knowledge of Microsoft Outlook and Exchange.
• Proficient in PowerShell scripting for issue resolution.

Responsibilities

• Serve as a Tier III escalation point for Outlook-related issues.
• Troubleshoot complex mail flow and user-specific issues.
• Leverage PowerShell and Active Directory for system-level support.

Skills

Tier III support

Microsoft Outlook

Exchange

PowerShell scripting

Active Directory

Troubleshooting

Job description

1 week ago Be among the first 25 applicants

This range is provided by IDR, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.00/hr - $38.00/hr

IDR is seeking a Tier III Support Engineer to join one of our top healthcare clients based in Denver, CO. This is a contract role ideal for a support professional with deep expertise in Microsoft Outlook, Exchange, and end-user troubleshooting. If you're passionate about solving complex technical issues in a fast-paced environment, we encourage you to apply today!

This is a 12 month contract

Position Overview / Responsibilities

• Serve as a Tier III escalation point for Outlook-related issues across the organization
• Troubleshoot and resolve complex mail flow, client configuration, and user-specific issues
• Collaborate with IT support teams, security, and networking to ensure seamless email and messaging services
• Leverage tools like PowerShell and Active Directory for advanced diagnostics and system-level support
• Document issue resolutions, contribute to knowledge base, and train Tier I/II staff as needed
• Identify patterns and proactively recommend system or policy improvements

Required Skills

• Minimum 3–5 years of experience in Tier III support or systems-level IT troubleshooting
• Expert-level knowledge of Microsoft Outlook, Exchange, and related services
• Strong experience with PowerShell scripting for issue resolution and automation
• Proficiency in using ticketing systems and remote troubleshooting tools
• Familiarity with Active Directory, DNS, and email routing concepts

Preferred Qualifications

• Experience in a large-scale healthcare or enterprise IT environment
• Exposure to Microsoft 365, hybrid Exchange environments, or Outlook add-in management
• Understanding of ITIL best practices and change management procedures

What’s In It for You?

• Benefits: Medical, Dental, Vision, and Life Insurance
• Career Growth: Join a mission-driven healthcare leader with potential for contract extension
• Culture: Supportive and collaborative IT organization committed to innovation

Why IDR?

• Over 25 years of proven industry experience
• Employee Stock Ownership Program (ESOP)
• 11-time ClearlyRated Best of Staffing Client & Talent Award winner
• Trusted recruiting partner in 4 major U.S. markets

Pay Transparency: 35-38/hr

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at IDR, Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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