Service Desk Technician

Ascend Technologies; United States; On-site; USD 41,400 - 50,600; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible time off

Job summary

A tech service company is seeking a Service Desk Technician in the United States. Responsibilities include providing IT support and resolving technical issues for clients. Ideal candidates will possess strong customer service skills and technical aptitude. This full-time position offers a comprehensive benefits package and a salary range based on experience.

Qualifications

• Experience supporting end-user issues related to Windows OS, O365, AV tools, mobile devices.
• Capability to explain technical issues simply.
• Proven track record in a customer service role.

Responsibilities

• Act as the first point of IT support for customers.
• Resolve end-user incidents and requests efficiently.
• Provide high-end, customer focused service.

Skills

Customer service-oriented

Technical aptitude

Strong communication skills

Problem-solving skills

Education

One year of experience in a technical position

Tools

Windows OS

O365

AV tools

VOIP

Active Directory

Job description

Purpose

This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career.

DAYS/SHIFTS MAY VARY

Purpose

This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career.

Responsibilities

• Act as the first point of IT support for our customers
• Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
• Resolve end-user incidents and requests efficiently
• Explain technical issues and terms in a way our clients can understand
• Providing high-end, customer focused service that our clients expect
• Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis. (Any Holidays worked are paid 2x the hourly salary)
• Other responsibilities as assigned by management
  
  

Minimum Skills, Education And Experience

• Strong technical aptitude with Level 1experience supporting and resolving end
• user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active
• Directory, firewalls/switches, Onboarding/Offboarding Requests, and other
• infrastructure requirements.
• One year of experience in a technical position. Service Desk or call center-based customer support
• experience preferred.
• Top performers in customer service positions: answering support calls, emails and
• following up with clients.
• Consistently exceeded customer expectations by providing exemplary service
• At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
  
  

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
  
  

Salary Expectations: $46,000

The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.

Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Ascend Technologies by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

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