Endpoint DLP Support Analyst

My3Tech; United States; On-site; USD 48,216 - 55,104; Full time

Job summary

A technology solutions provider is hiring an Endpoint DLP Support Analyst to provide essential cybersecurity support. In this role, you will handle endpoint DLP inquiries, troubleshoot a variety of technical issues, and ensure data security within a large enterprise environment. Ideal candidates will have a strong technical background and excellent problem-solving skills. The position is contract-based, with a focus on supporting DLP solutions.

Qualifications

• 4+ years of experience in a technical support role, preferably in a large enterprise environment.
• Hands-on experience supporting endpoint DLP technologies.
• Solid understanding of data security principles.

Responsibilities

• Provide technical support for endpoint DLP incidents and user inquiries.
• Analyze and resolve endpoint agent issues.
• Monitor and respond to alerts generated by the endpoint DLP system.

Skills

Technical troubleshooting

Communication skills

Problem-solving

Interpersonal skills

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Jira

Microsoft Purview

Netskope

Forcepoint

Job description

This range is provided by My3Tech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.00/hr - $40.00/hr

Direct message the job poster from My3Tech

We’re hiring an Endpoint DLP Support Analyst to provide front-line support for our Data Loss Prevention (DLP) solutions. This role is perfect for a detail-oriented individual with a passion for cybersecurity and a knack for troubleshooting technical issues in a large-scale enterprise environment. You’ll be the go-to person for all endpoint DLP-related inquiries and incidents, ensuring our data remains secure.

Responsibilities:

• Provide technical support for endpoint DLP incidents and user inquiries in a large-scale organization.
• Analyze and resolve endpoint agent issues, policy configuration errors, and data classification problems.
• Escalate complex issues to the implementation engineering or security operations teams when necessary.
• Monitor and respond to alerts generated by the endpoint DLP system.
• Maintain accurate records of all support tickets and incident resolutions in a ticketing system.
• Collaborate with users and other IT teams to ensure a smooth and secure user experience.
• Assist in the development of user guides, knowledge base articles, and support documentation.
• Participate in on-call rotation for after-hours support as needed.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 4+ years of experience in a technical support role, preferably in a large enterprise environment.
• Hands-on experience supporting endpoint DLP technologies from vendors like Microsoft (Purview/Defender for Endpoint), Netskope, or Forcepoint.
• Solid understanding of data security principles, including data classification, encryption, and access control.
• Experience with ticket management systems (e.g., ServiceNow, Jira).
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Vendor-specific certifications are a plus.

Senior ity level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Information Services

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