Desktop Support Engineer

TEKsystems

Dallas (TX)

On-site

USD 56,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

A leading provider of technology services is seeking a Temporary Desktop Support Engineer III in Dallas, TX. The role involves providing comprehensive hardware and software support to users, managing IT issues, and mentoring junior staff. Candidates should have extensive experience in customer service and relevant technical skills, with a strong orientation towards problem-solving and interpersonal communication.

Qualifications

4-7 years’ experience in computer hardware configuration and repair.
2 years’ experience in a position requiring strong customer service.
Knowledgeable in ITIL frameworks.

Responsibilities

Respond to user issues via ITSM tool, supporting hardware/software.
Setup and configure computer equipment and diagnose hardware failures.
Mentor junior engineers and manage complex technical tickets.

Skills

Customer Service

Windows

hardware

laptops

VOIP phones

MS Office

Audio-Visual

MDM

Education

High school diploma

Associates Degree in Computer Science or related field

A+ certification

ITIL certifications –v3 Foundations

Job description

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Description

The Temporary Desktop Support Engineer III (“the Engineer III”) will provide hardware and software support to all firm users. The Engineer III will maintain, configure, install, and move computer hardware, and serve as an escalation point for complex issues. This individual will also plan and execute projects in alignment with Global Technology Solutions (GTS) department objectives. ROLE AND RESPONSIBILITIES Respond to user issues received through our current ITSM tool or management requests and update tickets accordingly throughout the issue resolution process. Move, configure, install and setup computer equipment, operating systems, and application software. Evaluate and diagnose hardware and equipment failures. Provide user support for Apple device hardware and management systems. Track and maintain accurate equipment inventories. Conduct research, collect data, and contribute to or execute projects as needed. Secure workstations against malicious software and facilitate necessary updates to antivirus software. Mentor and coach level I and II engineers and serve as a point of escalation for complex tickets. Complete escalations work and various projects as assigned by management. Other duties and responsibilities as assigned. KEY REQUIREMENTS Knowledge, Skills & Attributes Experience troubleshooting, fixing and/or using the following technology: Active Directory Adobe Acrobat Antivirus/malware software Apple and Blackberry mobile devices Apple MAC Blackberry Enterprise Server Cisco Phones/Polycom Computer Encryption (PGP) Copiers Config (LDAP/SMTP) Desktop Management Document Management (DM) Systems Document Comparison Tools HelpDesk Ticketing Systems Knowledgebase Systems LAN/WAN/VLAN Systems MDM solutions MS Office Suite Network Cable Routing (IT closets) Network Troubleshooting Printers Config/Install Remote Access Tools (RSA) Remote Assistance Software (Proxy) Remote Office Phone Support SharePoint Editing Software Deployment System Management Software (SCCM) TCP/IP Knowledge Video Conferencing (HDVC) Windows 10 OS troubleshooting Windows 10 Registry Experience installing, configuring, and troubleshooting computer hardware. Proven experience resolving issues with Microsoft Office and other typical desktop applications. Exceptional customer service and interpersonal skills. Excellent oral and written communication skills. Ability to effectively defuse conflicts. Results oriented with the ability to ensure consistent follow-up and closure of all open tickets. Ability to interact effectively with users at all levels of an organization. Ability to communicate technical issues to users in simple and easily understood terms. Knowledge of Project Management processes and ITIL frameworks. Ability and willingness to share knowledge and teach and coach others. Education & Experience 4-7 years’ experience in computer hardware configuration and repair in a network environment. At least 2 years’ experience in a position that required strong customer service. skills related to end-user computer support. High school diploma required. Associates Degree in Computer Science or related field preferred. A+ certification. ITIL certifications –v3 Foundations minimum. Physical Activity/Other Miscellaneous Ability to lift and carry 30 pounds if needed. Ability to walk / stand a minimum of 4 hours per day. Flexibility to travel to other offices as needed. Ability to work outside standards business hours to accommodate meetings and calls with the global team. Ability to work on call shifts.

Skills

Customer Service, Windows, hardware, laptops, VOIP phones, MS Office, Audio-Visual, MDM, Legal experience, iManage

Top Skills Details

Customer Service,Windows,hardware,laptops,VOIP phones,MS Office,Audio-Visual,MDM

Additional Skills & Qualifications

Candidates must have excellent customer service skills. This is an onsite position 5 days a week. The hours are 9 - 5:30 pm. It is a 37.5 hours work week.

Experience Level

Expert Level

Pay And Benefits

The pay range for this position is $27.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dallas,TX.

Application Deadline

This position is anticipated to close on Jul 15, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level