Information Technology Support Analyst

Career Group

New York (NY)

On-site

USD 90,000 - 115,000

Full time

14 days+

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Job summary

A leading real estate private equity firm in Midtown NYC is seeking an IT Analyst to deliver high-quality technical support to internal staff. This full-time role requires strong communication skills and a solid understanding of IT systems. Responsibilities include managing user issues, providing desktop support, and ensuring security protocols are followed. The position offers a competitive salary and benefits, with a focus on delivering exceptional IT support to enhance operational efficiency.

Qualifications

Minimum 3 years of experience in IT Service Desk or Technical Support.
Strong communication skills and ability to work with all levels.
Solid understanding of Windows 11 and Microsoft 365 Suite.

Responsibilities

Provide Tier 1 and Tier 2 support for desktop systems and hardware.
Manage user onboarding and offboarding processes.
Monitor IT systems for potential security breaches.

Skills

Communication

Multitasking

Customer-focused

Tools

Microsoft 365 Suite

Lenovo hardware

Apple iOS devices

Android devices

HP printers

Microsoft Azure

Active Directory

Group Policy

DHCP

DNS

Job description

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This range is provided by Career Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $115,000.00/yr

Our client, a leading real estate private equity firm, is seeking an IT Analyst to join their team! This role will provide both first- and second-level technical support to internal staff, and will be responsible for delivering high-quality desktop and phone support to employees across the U.S. and Europe.

This role is fully on-site in their office in Midtown NYC. Hours: 9-6pm

Compensation: $90-115k base salary + discretionary bonus & competitive benefits

Key responsibilities:

Serve as the primary point of contact for phone and email IT support requests from staff.
Provide Tier 1 and Tier 2 support for desktop systems, hardware, printers, and mobile devices.
Take ownership of user issues from intake to resolution, ensuring clear and timely communication.
Provide applications support utilizing advanced skills in Microsoft 365 Office Suite (MS Word, Excel, PowerPoint and Outlook), mobile devices, Egnyte, and other GTIS wide applications.
Provide Audio Visual systems support – Crestron, Cisco Codecs and Zoom.
Manage and troubleshoot two-factor authentication using Duo Mobile.
Escalate unresolved or complex technical issues to the senior IT team when necessary.
Administer mobile device management (MDM) platforms such as Microsoft Intune and Jamf.
Handle user onboarding and offboarding processes: account creation, access provisioning, device setup, and deactivation.
Manage email security: maintain safe sender/block lists and email filtering policies.
Maintain and track all IT assets including laptops, desktops, peripherals, and mobile devices.
Contribute to the internal support knowledgebase by documenting processes and solutions.
Monitor IT systems for potential security breaches and vulnerabilities; escalate issues as needed.
Coordinate with the broader IT team on security monitoring and incident response.

Qualifications:

Minimum 3 years of experience in an IT Service Desk or Technical Support role, in a corporate or financial services environment.
Strong oral and written communication skills, with the ability to interact effectively across all levels of the organization, including senior management.
Proven ability to prioritize and multitask in a fast-paced, high-demand environment.
Solid understanding of Windows 11 and the Microsoft 365 Suite (Word, Excel, Outlook, PowerPoint).
Hands-on experience supporting Lenovo hardware, Apple iOS devices (iPhone, iPad), Android devices, and HP printers.
Working knowledge of Microsoft Azure, Active Directory, Group Policy, DHCP, and DNS.
Familiarity with mobile device management (e.g., Intune, Jamf) and two-factor authentication systems (e.g., Duo).
Ability to thoroughly document technical issues and resolutions for future reference and knowledgebase development.
Customer-focused, self-motivated, and committed to delivering high-quality IT support and services.

This is a full-time position, and business hours are generally Monday through Friday, 9AM to 6PM. Candidate will have after-hours and weekend work and on-call responsibilities associated with this position. No travel is expected for this position.

Please submit your resume to apply!

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