Tier II Network Support Technician (Onsite/Remote)

Inserso Corporation; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A support services firm is looking for a Network Support Technician in the Town of Florida, NY. This role involves providing onsite and remote Tier 2 IT support for a range of issues, from hardware to network diagnostics. Candidates should have at least 1 year of IT-related support experience and be able to troubleshoot various IT issues effectively. Excellent team and collaboration skills are essential, as is the ability to work independently. U.S. Citizenship is required due to government client work.

Qualifications

• 1+ years of IT-related support experience, preferably in a helpdesk or customer support role.
• General knowledge of network products and systems.
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.

Responsibilities

• Provide LAN administrator support and maintain network devices.
• Support mobile and wireless devices.
• Provide daily, weekly, and monthly activity reports.

Skills

Troubleshooting desktop and network issues

Excellent team and collaboration skills

Attention to detail

Ability to work with minimal supervision

Education

Associate Degree or equivalent experience

Tools

ITIL v4

MCSE

A+

Security+

Network+

Job description

A support services firm is looking for a Network Support Technician in the Town of Florida, NY. This role involves providing onsite and remote Tier 2 IT support for a range of issues, from hardware to network diagnostics. Candidates should have at least 1 year of IT-related support experience and be able to troubleshoot various IT issues effectively. Excellent team and collaboration skills are essential, as is the ability to work independently. U.S. Citizenship is required due to government client work.