Tier II Network Incident Specialist (CNOC)

Via Logic LLC; Reston (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking a Network Operations Center (CNOC) Tier II Incident Management Technician in Reston, VA to support data communications systems and perform network event management. You will troubleshoot incidents, manage LAN/WAN devices, and coordinate upgrades using OSI layer knowledge.

Responsibilities include incident handling in ServiceNow, configuring network hardware, validating topology records, and using Microfocus and Riverbed tools.

Qualifications

• Active TS/SCI with CI Poly clearance required.
• 10 years of combined work history and education.
• DoD 8140 IAT Level 2 certification required.

Responsibilities

• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Perform configuration management and validate topology drawings.

Skills

OSI model knowledge

ServiceNow

Micro Focus tools

Riverbed

VLAN troubleshooting

MPLS troubleshooting

Education

Bachelor's degree

Tools

Microfocus

ServiceNow

Riverbed

Job description

Leidos is seeking a Network Operations Center (CNOC) Tier II Incident Management Technician in Reston, VA to support data communications systems and perform network event management. You will troubleshoot incidents, manage LAN/WAN devices, and coordinate upgrades using OSI layer knowledge.

Responsibilities include incident handling in ServiceNow, configuring network hardware, validating topology records, and using Microfocus and Riverbed tools.