CNOC Tier II Incident Engineer – Network Reliability

Leidos Inc; Chantilly (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos Inc. in Chantilly, VA, seeks a Network Operations Center CNOC Tier II Incident Management Technician to support LAN/WAN environments, manage incidents in ServiceNow, and ensure devices meet baseline configurations and performance standards.

The role leverages Microfocus tools and Riverbed, requires TS/SCI with CI Poly, and DoD 8140 IAT Level 2, with a Panama Schedule. Candidates should bring extensive networking experience across OSI layers and MPLS troubleshooting.

Qualifications

• Active TS/SCI with CI Poly clearance.
• 10+ years of combined work experience and education.
• DoD 8140 IAT Level 2 certification required.
• Willingness to work a Panama Schedule.

Responsibilities

• Support installation and maintenance of LAN/WAN devices.
• Respond to, update, and resolve incident tickets in ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
• Configure and troubleshoot layer two switching (VLANs)
• Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of MPLS across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components.

Skills

OSI model knowledge

LAN/WAN troubleshooting

Incident management

Network configuration

Education

DoD 8140 IAT Level 2 Certification

Tools

Microfocus

ServiceNow

Riverbed

Job description

Leidos Inc. in Chantilly, VA, seeks a Network Operations Center CNOC Tier II Incident Management Technician to support LAN/WAN environments, manage incidents in ServiceNow, and ensure devices meet baseline configurations and performance standards.

The role leverages Microfocus tools and Riverbed, requires TS/SCI with CI Poly, and DoD 8140 IAT Level 2, with a Panama Schedule. Candidates should bring extensive networking experience across OSI layers and MPLS troubleshooting.