CNOC Tier II Incident Response Technician

Via Logic LLC; Chantilly (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos’ Digital Modernization Sector has an opening for a CNOC Tier II Incident Management Technician to support the client's data communications systems, performing network event management and incident troubleshooting.

Technicians ensure LAN/WAN devices meet baseline configurations and performance standards, use ServiceNow, Microfocus tools, and apply OSI knowledge to O&M tasks while coordinating with the network architecture team on new technologies and upgrades.

Qualifications

• Active TS/SCI with CI Poly clearance required.
• 10 years of combined work history and education experience.
• DoD 8140 IAT Level 2 compliance required.
• Ability to work a Panama Schedule.

Responsibilities

• Support installation and maintenance of client LAN/WAN devices.
• Respond to, update, and resolve incident tickets in ServiceNow.
• Administer networks including hardware, systems software, and configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Perform configuration management and validate topology drawings.

Skills

Incident management

Network troubleshooting

ServiceNow

Micro Focus

Tools

Riverbed

ServiceNow

Micro Focus

Job description

Leidos’ Digital Modernization Sector has an opening for a CNOC Tier II Incident Management Technician to support the client's data communications systems, performing network event management and incident troubleshooting.

Technicians ensure LAN/WAN devices meet baseline configurations and performance standards, use ServiceNow, Microfocus tools, and apply OSI knowledge to O&M tasks while coordinating with the network architecture team on new technologies and upgrades.