Tier II Support Technician

ConsultNet Technology Services and Solutions; Daleville (VA); On-site; USD 49,593 - 53,037; Part time

Job summary

A technology solutions provider is seeking a Tier II Support Technician to provide technical support in Daleville, VA. The role involves troubleshooting desktop and mobile issues, managing user accounts, and system administration tasks. Ideal candidates will have 2-3 years of IT support experience and familiarity with Windows/Linux and Microsoft 365. Join a diverse team committed to quality and inclusivity.

Qualifications

• 2-3 years of experience in IT support, help desk, or system administration.
• Hands-on experience with Windows and/or Linux operating systems.
• Strong communication skills for assisting technical and non-technical users.

Responsibilities

• Provide first- and second-level technical support.
• Troubleshoot hardware, software, and network issues.
• Manage user accounts and permissions per IT security policies.
• Assist with system administration tasks.

Skills

IT support experience

Windows and/or Linux

Microsoft 365

Active Directory

Networking basics

Customer service focus

Problem-solving skills

Tools

IT ticketing systems

ServiceNow

Jira

Job description

Overview

Our client is a global leader in climate solutions for mission-critical processes and hyperscale data centers whose innovative and sustainable technologies help customers optimize energy and water use while reducing their environmental impact. They are seeking a contract System Administrator/Help Desk Support specialist to help support their current IT team in the Roanoke, VA area.

Position

Title: Tier II Support Technician
Location: Daleville, VA
Target Start Date: ASAP
Type: Contract (potentially contract-to-hire, but no guarantees)
Pay Rate: $36-38.50/hr

Key Responsibilities

• Provide first- and second-level technical support for desktops, laptops, mobile devices, applications, and peripheral equipment.
• Troubleshoot hardware, software, and network issues, escalating complex problems to senior IT staff as needed.
• Manage user accounts, permissions, and access in accordance with IT security policies.
• Assist with system administration tasks including patching, updates, and routine maintenance.
• Monitor and respond to IT service tickets, ensuring timely resolution and high levels of customer satisfaction.
• Support the setup and maintenance of conference rooms, printers, phones, and other office IT equipment.
• Document IT procedures, solutions, and common issues to improve efficiency and knowledge sharing.
• Collaborate with IT team members regionally and globally to support projects, upgrades, and rollouts.
• Maintain a strong security mindset in all IT activities.
• Participate in special IT projects as assigned.

Qualifications

• 2-3 years of experience in IT support, help desk, or system administration.
• Hands-on experience with Windows and/or Linux operating systems, Microsoft 365, Active Directory, and networking basics.
• Familiarity with hardware troubleshooting, imaging, and software installation.
• Strong problem-solving and analytical skills with a customer service focus.
• Good organizational skills and ability to manage multiple priorities.
• Strong communication skills, with the ability to assist both technical and non-technical users.
• Adaptability to learn new technologies and processes.

Preferred

• Experience with IT ticketing systems (e.g., ServiceNow, Jira, or similar).
• Basic knowledge of cybersecurity principles and best practices.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.

Equal Opportunity

We champion equality and inclusivity and proudly support an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.