Tier II Help Desk Technician – Windows & Remote

CELESTIAL INNOVATIONS GROUP LLC; Washington (District of Columbia); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

CELESTIAL INNOVATIONS GROUP LLC in Washington, DC is seeking a Tier II Help Desk Computer Specialist to provide advanced troubleshooting and support for desktop systems in a federal environment. The ideal candidate will have at least 3 years of experience with Windows 10/11, hold an industry-recognized certification, and possess strong communication skills. This role offers flexible work-from-home options and requires technical proficiency in IT support and customer communication.

Qualifications

• Must possess an industry-recognized certification such as CompTIA A+ or MCSE.
• Minimum 3 years of experience administering and supporting Windows 10/11.
• Strong communication skills with the ability to effectively interact with customers.

Responsibilities

• Serve as an escalation point for Tier I Help Desk requests.
• Install and configure desktop, laptop, and tablet computers.
• Troubleshoot, diagnose, and resolve hardware and software failures.

Skills

Troubleshooting

Microsoft Windows 10/11

Customer communication

Active Directory

Desktop support

Education

Industry-recognized certification (CompTIA A+, MCSE)

Minimum 3 years of experience

Tools

ServiceNow

Microsoft Office 365

Job description

CELESTIAL INNOVATIONS GROUP LLC in Washington, DC is seeking a Tier II Help Desk Computer Specialist to provide advanced troubleshooting and support for desktop systems in a federal environment. The ideal candidate will have at least 3 years of experience with Windows 10/11, hold an industry-recognized certification, and possess strong communication skills. This role offers flexible work-from-home options and requires technical proficiency in IT support and customer communication.