Onsite Tier II IT Support Technician

DirectViz Solutions, LLC; Alexandria (VA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits

401(k) match

Generous PTO

Professional development reimbursement

Technology certifications

Employee recognition programs

Job summary

DirectViz Solutions, LLC (DVS) is seeking a skilled Tier II Support Technician to provide onsite technical support in Alexandria, VA. You will diagnose, resolve, and document workstation issues while supporting a mix of Intel PCs, Apple workstations, and custom apps.

The role requires strong communication, incident management, and hands-on hardware/software expertise. A Public Trust clearance is desirable, onsite work, and opportunities for professional development and certification support are

Qualifications

• Bachelor's degree with at least 1 year of relevant experience; or a high school diploma with 7 years of relevant experience.
• Experience providing Tier II hardware, software, mobile devices, and peripheral support.
• Experience with Active Directory administration and user management.
• Familiarity with ServiceNow or equivalent CRM ticketing systems.
• Strong written and verbal communication skills and professional demeanor.

Responsibilities

• Provide Tier II technical support for hardware, software, mobile devices, and peripherals.
• Respond to calls, walk-ins, remote, and onsite support requests.
• Configure, deploy, image, and reimage workstations and laptops.
• Perform root cause analysis and document findings and resolutions.
• Escalate complex issues to appropriate teams when needed.
• Log and manage incidents in ServiceNow with detailed documentation.

Skills

Hardware and software support

Incident & request management

Mobile Device Management

Printer support

VPN support

Root cause analysis

Active Directory administration

Communication skills

Customer service

Education

Bachelor's degree + 1 year experience

High School Diploma + 7 years experience

Tools

ServiceNow

CRM ticketing system

Job description

DirectViz Solutions, LLC (DVS) is seeking a skilled Tier II Support Technician to provide onsite technical support in Alexandria, VA. You will diagnose, resolve, and document workstation issues while supporting a mix of Intel PCs, Apple workstations, and custom apps.

The role requires strong communication, incident management, and hands-on hardware/software expertise. A Public Trust clearance is desirable, onsite work, and opportunities for professional development and certification support are