Tier II IT Helpdesk Specialist - Hybrid MSP Support

Bowman Williams; Des Plaines (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

100% Covered Medical, Dental, Vision coverage

Generous PTO

401k

Travel Reimbursement

Phone Reimbursement

Certification Reimbursement

Job summary

An established Cloud & Managed Service Provider is looking for an IT Helpdesk Support Technician Tier II in Des Plaines, Illinois. The role involves providing escalated support to customers and has opportunities for working on diverse technology projects. Ideal candidates will have experience in Managed Service Provider environments and support for various network and server technologies. This position offers competitive benefits, including 100% covered medical, dental, and vision coverage, as well as a hybrid work schedule.

Qualifications

• 2+ years Managed Service Provider experience required.
• 3+ years experience in administration and configuration of Windows Server.
• Experience in configuring and installing various computer and Windows servers.

Responsibilities

• Provide escalated support to customers.
• Work on various technology projects.
• Interface with customers effectively.

Skills

Mid to senior level technical knowledge

Strong customer interfacing skills

Microsoft 365 experience

Microsoft Azure experience

Familiarity with virtualization (VMWare)

Tools

Windows Server

O365/G-Suite

Networking equipment (routers/switches/firewalls)

Job description

An established Cloud & Managed Service Provider is looking for an IT Helpdesk Support Technician Tier II in Des Plaines, Illinois. The role involves providing escalated support to customers and has opportunities for working on diverse technology projects. Ideal candidates will have experience in Managed Service Provider environments and support for various network and server technologies. This position offers competitive benefits, including 100% covered medical, dental, and vision coverage, as well as a hybrid work schedule.