Tier 2 Helpdesk Engineer (#1 Best Workplace in Illinois)

Bowman Williams

Lisle (IL)

Hybrid

USD 70,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Profit sharing

Medical, dental, vision, life & disability insurance

401(k) with company match

Certification bonuses & continued learning incentives

Telemedicine + legal assistance

Rewards platform for gift cards & extra PTO

Real growth opportunities within an award-winning team

Job summary

A leading Managed Services Provider in Illinois is looking for a Tier 2 Helpdesk Engineer. This role offers a supportive environment with opportunities for mentorship and growth. Responsibilities include supporting desktops and networks, troubleshooting issues, and delivering client-focused communication. The ideal candidate will have MSP experience and a desire to keep learning. This position offers a hybrid schedule and competitive benefits.

Qualifications

MSP experience strongly preferred.
Basic networking knowledge required.
A team-first attitude and desire to keep learning.

Responsibilities

Support desktops, laptops, networks, and Microsoft 365.
Troubleshoot hardware, software, and connectivity issues.
Handle user admin, permissions, and M365/Entra tasks.
Collaborate with senior engineers on escalations.
Deliver clear, friendly, client-focused communication.

Skills

Support desktops, laptops, networks, and Microsoft 365

Troubleshoot hardware, software, and connectivity issues

Handle user admin, permissions, and M365/Entra tasks

Collaborate with senior engineers

Client-focused communication

MSP experience

Basic networking knowledge

Experience with PSA/RMM tools

Team-first attitude

Job description

Tier 2 Helpdesk Engineer (#1 Best Workplace in Illinois)

Base pay range: $70,000.00/yr - $80,000.00/yr

If you’ve worked in an MSP and want to join a team that actually values its people, this is one of the best environments you’ll find. This fast‑growing Managed Services Provider supports small–mid sized businesses across Chicagoland and is known for its friendly culture, collaborative mindset, and commitment to continuous learning.

They were even ranked #1 Best Workplace in Illinois (2025). The team supports each other, leadership is hands‑on and approachable, and engineers get real opportunities to grow their skills, not just close tickets.

This role is perfect for a Tier 2 engineer who wants variety, strong mentorship, and a hybrid schedule after onboarding.

Tier 2 Helpdesk Engineer Day to Day: