Tier 2 Helpdesk Engineer - Hybrid NYC MSP

Recruitment Design; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

A technology service provider is seeking a skilled Tier 2 Helpdesk Support Technician to join their team. This hybrid role involves supporting complex technical issues in the NYC Metro area with a focus on client communication and first-time resolutions. Ideal candidates have experience in a Managed Service Provider (MSP) environment and strong skills in Office365, network troubleshooting, and excellent customer service. This is a great opportunity for those looking to enhance their IT career with a dynamic team.

Qualifications

• Experience in a Managed Service Provider (MSP) environment.
• Minimum 12 months' experience supporting Office365 and NOC environments.
• Strong knowledge of Office365 and related tools.

Responsibilities

• Respond to escalated support tickets promptly.
• Troubleshoot and resolve complex IT issues.
• Collaborate with team members to solve customer issues.

Skills

Problem-solving mentality

Excellent communication skills

Customer service skills

Ability to work independently and within a team

Education

Associate's degree (preferred)

Tools

Office365

NOC environments

PSA and RMM tools

Microsoft Windows Server

Active Directory

Citrix

DNS, DHCP, TCP/IP

VMware vSphere

Backup technologies

Job description

A technology service provider is seeking a skilled Tier 2 Helpdesk Support Technician to join their team. This hybrid role involves supporting complex technical issues in the NYC Metro area with a focus on client communication and first-time resolutions. Ideal candidates have experience in a Managed Service Provider (MSP) environment and strong skills in Office365, network troubleshooting, and excellent customer service. This is a great opportunity for those looking to enhance their IT career with a dynamic team.