MSP Level 2 Help Desk & Systems Admin (Hybrid Cloud)

Bowman Williams; Elk Grove Village (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with company match

Certification Reimbursement

Mileage Reimbursement

Job summary

An IT service provider is seeking a Level 2 Help Desk / Systems Administrator in Elk Grove Village, Illinois. This role involves hands-on technical support and system administration for Microsoft 365, Azure, and networking. Candidates should have 2+ years of experience in an MSP, troubleshooting skills, and familiarity with virtualization tools. Competitive salary range of $65,000 - $75,000, along with health benefits and reimbursement programs are offered.

Qualifications

• 2+ years of IT experience in an MSP environment.
• Hands-on experience with Microsoft 365, Azure, and Windows Server.
• Strong troubleshooting skills and ability to deliver timely technical solutions.

Responsibilities

• Serve as a Tier 2 escalation point for desktops, servers, and network issues.
• Deploy, configure, and maintain Microsoft 365 and Azure environments.
• Document client environments and system configurations.

Skills

2+ years of IT experience in an MSP

Hands-on experience with Microsoft 365

Experience with Windows Server

Strong troubleshooting skills

Familiarity with RMM/PSA tools

Tools

VMware

Hyper-V

Job description

An IT service provider is seeking a Level 2 Help Desk / Systems Administrator in Elk Grove Village, Illinois. This role involves hands-on technical support and system administration for Microsoft 365, Azure, and networking. Candidates should have 2+ years of experience in an MSP, troubleshooting skills, and familiarity with virtualization tools. Competitive salary range of $65,000 - $75,000, along with health benefits and reimbursement programs are offered.