Tier II Helpdesk Tech: IT Support & Networking

Insight Global; Huntsville (AL); On-site; USD 40,000 - 52,000; Full time

Job summary

Insight Global is seeking an IT Helpdesk Technician to support a Huntsville, AL customer. The role involves assembling, configuring, installing, and servicing PCs, printers, and related hardware and software, and assisting with network equipment and fiber/voice circuits.

You will collaborate with senior IT staff, resolve end-user issues, image computers, and maintain security practices. Strong ticketing experience and AD knowledge are required.

Qualifications

• GED/Highschool Diploma.
• 3+ years of IT/Helpdesk experience in an enterprise IT environment.
• Knowledge of IT end user equipment (PCs, printers, peripherals), network and voice communications equipment, and other related IT equipment.
• Knowledge of cabling installation and troubleshooting.
• Knowledge of current Windows operating systems and the Microsoft 365 suite of products.
• Ability to communicate clearly and concisely with, and train, non-technical users by phone, or on-site, as to uses of software, hardware, and implementing best security practices.
• Knowledge of Active Directory.
• Experience using a ticketing system to track and manage issues.

Responsibilities

• Assist with assembling, configuring, installing, monitoring, maintaining, troubleshooting, testing, and repairing hardware and software.
• Assemble and imaging new computers, upgrade user computers with peripheral hardware and software.
• Provide IT support to end users and collaborate with other Technicians and Application Support.
• Coordinate network system maintenance and upgrades with vendors and IT staff.
• Recommend system enhancements and modifications.

Skills

Helpdesk experience

End-user hardware

Networking equipment

Windows & Microsoft 365

Active Directory

User training

Ticketing system

Communication skills

Education

GED/Highschool Diploma

Tools

Ticketing system

Job description

Insight Global is seeking an IT Helpdesk Technician to support a Huntsville, AL customer. The role involves assembling, configuring, installing, and servicing PCs, printers, and related hardware and software, and assisting with network equipment and fiber/voice circuits.

You will collaborate with senior IT staff, resolve end-user issues, image computers, and maintain security practices. Strong ticketing experience and AD knowledge are required.