Entry-Level IT Help Desk Technician (Hybrid)

TEKsystems; Huntsville (AL); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems in Huntsville, AL is hiring a Level 1 Help Desk Technician to provide first-line IT support to end-users. You will troubleshoot hardware and software, assist with password resets, installations, and document all issues in the ticketing system.

This contract-to-hire role includes paid training, a hybrid work arrangement in Huntsville, and a benefits package. Expect to maintain professionalism and focus on rapid resolution and customer satisfaction.

Qualifications

• Entry-level candidate suitable for a hands-on IT support role.
• Complete 4-6 weeks of paid training prior to independent work.
• Strong problem-solving and customer-service mindset.

Responsibilities

• Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.
• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management.
• Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement.
• Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions.
• Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues.
• Strong problem-solving skills and attention to detail including multi-tasking.
• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.
• Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned.

Skills

Support

Desktop

Windows 10

Troubleshooting

Windows 7

Job description

TEKsystems in Huntsville, AL is hiring a Level 1 Help Desk Technician to provide first-line IT support to end-users. You will troubleshoot hardware and software, assist with password resets, installations, and document all issues in the ticketing system.

This contract-to-hire role includes paid training, a hybrid work arrangement in Huntsville, and a benefits package. Expect to maintain professionalism and focus on rapid resolution and customer satisfaction.