Desktop Support Tech II — End-User IT & Onsite Help

The University of Alabama; Tuscaloosa (AL); On-site; USD 29,000 - 37,000; Full time

Job summary

The University of Alabama is seeking a Desktop Support Technician II to deliver basic Help Desk and field support for campus users. The role involves setting up PCs, peripherals, OS installations, and basic configurations.

You will troubleshoot and resolve issues or escalate to senior staff when needed, while monitoring ticket queues and ensuring timely follow-up on open requests. Applicants must have a high school diploma or GED with 2 years IT support experience, or an associate degree or

Qualifications

• Two years IT technical support experience; or some IT support experience with an associates degree or higher.
• Must have a valid U.S. driver’s license.

Responsibilities

• Provides basic Help Desk and field support for University faculty and staff computer users.
• Sets up and installs PC and peripheral devices.
• Installs operating systems and software.
• Completes basic system configuration and resolves user problems.
• Monitors ticket queues and follows up on tickets until fully resolved.

Skills

IT support experience

Education

High school diploma or GED

Associate degree or higher

Job description

The University of Alabama is seeking a Desktop Support Technician II to deliver basic Help Desk and field support for campus users. The role involves setting up PCs, peripherals, OS installations, and basic configurations.

You will troubleshoot and resolve issues or escalate to senior staff when needed, while monitoring ticket queues and ensuring timely follow-up on open requests. Applicants must have a high school diploma or GED with 2 years IT support experience, or an associate degree or