Information Technology Support Technician

Motion Recruitment; Birmingham (AL); On-site; USD 42,000 - 66,000; Full time

Job summary

Motion Recruitment seeks an IT System Support Analyst for on-site support in the Birmingham area. You will manage the ticket queue, assist with end-of-lease activities, and respond to incoming calls as part of daily IT operations.

Requirements include a high school diploma (college degree preferred), 2–4 years of PC support experience, and proficiency with Windows, Office 365, and Active Directory. Some weekend/on-call work may be required.

Qualifications

• Must have strong customer service and verbal communication skills.
• Experience with Windows, Office 365 and Active Directory is required.
• Experience with a ticketing system is a plus.

Responsibilities

• Provide first-level IT support to internal and external customers.
• Enter work into the ticketing system and meet deadlines.
• Assist with end-of-lease activities and hardware deployments.
• Support PCs, printers, scanners, and peripherals as needed.
• Answer calls and handle on-site IT tasks in Birmingham.

Skills

Customer service

Verbal communication

Analytical thinking

Education

High School diploma

College degree preferred

Tools

Microsoft Office

Windows OS

O365

Active Directory

Job description

Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. T

Contract Duration: 6 months to Permanent

Required Skills & Experience

• High School diploma or equivalent, college degree preferred.
• 2-4 years' experience installing, configuring and resolving complex PC support issues
• Should possess strong customer service skills and good verbal communications skills.
• Should possess strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
• Should possess good analytical/trouble shooting skills.
• Previous ticketing system experience is nice to have.

What You Will Be Doing

• Daily ResponsibilitiesProvide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
• Must complete time critical assignments on time to meet company goals and customer deadlines.
• Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
• Must enter all work into ticketing system
• Must comply with all policy and procedures of the company
• Complete assigned tasks as assigned by the System Support Manager
• Install and configure replacement PCs and peripherals.
• Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
• Provide support for PCs, printers, scanners, aircards and PDA devices.
• Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
• Perform on-sight technical PC support for corporate personnel.
• Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
• Recommend products as required and in accordance with polices.