Tier II Helpdesk Tech

Insight Global; Huntsville (AL); On-site; USD 40,000 - 52,000; Full time

Job summary

Insight Global is seeking an IT Helpdesk Technician to support a Huntsville, AL customer. The role involves assembling, configuring, installing, and servicing PCs, printers, and related hardware and software, and assisting with network equipment and fiber/voice circuits.

You will collaborate with senior IT staff, resolve end-user issues, image computers, and maintain security practices. Strong ticketing experience and AD knowledge are required.

Qualifications

• GED/Highschool Diploma.
• 3+ years of IT/Helpdesk experience in an enterprise IT environment.
• Knowledge of IT end user equipment (PCs, printers, peripherals), network and voice communications equipment, and other related IT equipment.
• Knowledge of cabling installation and troubleshooting.
• Knowledge of current Windows operating systems and the Microsoft 365 suite of products.
• Ability to communicate clearly and concisely with, and train, non-technical users by phone, or on-site, as to uses of software, hardware, and implementing best security practices.
• Knowledge of Active Directory.
• Experience using a ticketing system to track and manage issues.

Responsibilities

• Assist with assembling, configuring, installing, monitoring, maintaining, troubleshooting, testing, and repairing hardware and software.
• Assemble and imaging new computers, upgrade user computers with peripheral hardware and software.
• Provide IT support to end users and collaborate with other Technicians and Application Support.
• Coordinate network system maintenance and upgrades with vendors and IT staff.
• Recommend system enhancements and modifications.

Skills

Helpdesk experience

End-user hardware

Networking equipment

Windows & Microsoft 365

Active Directory

User training

Ticketing system

Communication skills

Education

GED/Highschool Diploma

Tools

Ticketing system

Job description

Job Description

Insight Global is looking for an IT Helpdesk Technician to assist a customer of ours in Huntsville, AL. The role involves assembling, configuring, installing, monitoring, maintaining, troubleshooting, testing, and repairing various telephone equipment, PCs, printers, modems, and related hardware and software systems. It includes assisting senior IT personnel with the installation, configuration, maintenance, troubleshooting, testing, and repair of fiber-optic and other data and voice circuits, as well as wide area network and local area network equipment such as transceivers, switches, routers, and cabling. Responsibilities also include assembling and imaging new computers, upgrading user computers with peripheral hardware and software, and providing IT support to end users. This support often requires collaboration with other Technicians and Application Support. The role coordinates network system maintenance and upgrades with vendors and IT staff, recommending system enhancements and modifications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• GED/Highschool Diploma
• 3+ years of IT/Helpdesk related experience in an enterprise level IT environment
• Knowledge of IT end user equipment (PC's, printers, peripherals), network and voice communications equipment, and other related IT equipment
• Knowledge of cabling installation and troubleshooting
• Knowledge of current Windows operating systems and the Microsoft 365 suite of products
• Ability to communicate clearly and concisely with, and train, non-technical users by phone, or on-site, as to uses of software, hardware, and implementing best security practices
• Knowledge of Active Directory
• Experience using a ticketing system to track and manage issues