IT Support Technician — Customer-Focused Help Desk Pro

TEKsystems; Opelika (AL); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Opelika, AL is seeking an IT Support Technician to deliver Level 1 and 2 end-user support in a fast-paced environment. You will troubleshoot hardware, software, accounts, permissions, and network-connected devices while maintaining excellent customer service.

You'll escalate complex issues when needed, assist with onboarding and device deployment, and contribute to IT projects and process improvements, with a contract-to-hire path for the right candidate.

Qualifications

• Experience providing Level 1 and Level 2 technical support in a help desk or desktop support environment.
• Strong troubleshooting skills across hardware, operating systems, and common business applications.
• Experience supporting user accounts, access permissions, and endpoint devices.
• Familiarity with desktop administration, system support, and IT service management processes.
• Excellent communication and interpersonal skills, with the ability to interact confidently with all levels of the organization.
• Self-motivated, adaptable, and eager to learn new technologies and processes.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Provide end-user support for hardware, software, account access, and peripheral devices.
• Troubleshoot and resolve issues related to user accounts, permissions, printing, and network-connected devices.
• Respond to, document, and manage support requests through a ticketing system.
• Diagnose and resolve desktop and workstation issues in a timely manner.
• Escalate complex issues when necessary while maintaining clear communication with users and stakeholders.
• Assist with onboarding, device deployment, and general IT operations support.
• Participate in IT projects and improvement initiatives as assigned.
• Maintain accurate documentation of support activities, procedures, and resolutions.
• Deliver exceptional customer service while supporting employees across the organization.

Skills

L1-L2 Support

Troubleshooting

Accounts & Permissions

Endpoint Devices

Desktop Admin

ITSM

Customer Service

Communication

Team Player

Job description

TEKsystems in Opelika, AL is seeking an IT Support Technician to deliver Level 1 and 2 end-user support in a fast-paced environment. You will troubleshoot hardware, software, accounts, permissions, and network-connected devices while maintaining excellent customer service.

You'll escalate complex issues when needed, assist with onboarding and device deployment, and contribute to IT projects and process improvements, with a contract-to-hire path for the right candidate.