Tier II Help Desk Technician (TS/SCI, On-Site)

General Dynamics Information Technology (GDIT); Washington (District of Columbia); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Professional growth opportunities

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician to transform technology into opportunity and support agency operations from a customer site in Washington, DC. The role emphasizes end-user support, software/hardware troubleshooting, and incident management.

Responsibilities include 24/7 monitoring during core hours, advanced software installs, and ITIL-aligned incident handling.

Qualifications

• HS/GED plus at least 1 year of related IT experience.
• DoD 8570.01-M information assurance technical (IAT) Level II certification.
• Active TS/SCI clearance with polygraph.

Responsibilities

• Monitors networks and provides 24/7 on-call support, including weekends and holidays.
• Document and control end-user issues; escalate as needed by priority.
• Perform user account management and software installation/upgrades.
• Provide technical assistance for hardware, software, and operating systems.

Skills

Computer Hardware

Hardware Troubleshooting

Troubleshooting

Education

HS/GED + 1+ years

Tools

Remedy

SCSM

ServiceNow

Job description

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician to transform technology into opportunity and support agency operations from a customer site in Washington, DC. The role emphasizes end-user support, software/hardware troubleshooting, and incident management.

Responsibilities include 24/7 monitoring during core hours, advanced software installs, and ITIL-aligned incident handling.