Advanced Tier 2 IT Support Specialist

Synergy Staffing; Pittsburgh (Allegheny County); On-site; USD 50,000 - 80,000; Full time

Job summary

Synergy Staffing is seeking a Technical Support Specialist (Tier 2) to provide high-level end-user technical support across computers, mobile devices, applications, printers and peripherals. The role includes escalation handling, documentation, and occasional on-site or remote assistance to ensure user productivity and satisfaction.

The position also involves coordinating with vendors on warranty issues and delivering training for internal users, with opportunities to participate in

Qualifications

• Must demonstrate stress tolerance, resilience and empathy in difficult situations.
• Excellent oral and written communication skills.
• Strong critical thinking and problem-solving abilities.
• Ability to manage multiple requests and tasks.
• Ability to prioritize effectively and work in a team-oriented environment.
• Self-starter capable of working with minimal supervision.

Responsibilities

• Provide high-level end-user IT support for computers, mobile devices, applications, printers and peripherals via in-person, phone, email or remote access.
• Handle escalated service requests and document issues in the help desk system.
• Coordinate with vendors on warranty-related hardware issues.
• Conduct regular computer orientation training for internal users.
• Assist with configuration/scripts and network projects as needed.

Job description

Synergy Staffing is seeking a Technical Support Specialist (Tier 2) to provide high-level end-user technical support across computers, mobile devices, applications, printers and peripherals. The role includes escalation handling, documentation, and occasional on-site or remote assistance to ensure user productivity and satisfaction.

The position also involves coordinating with vendors on warranty issues and delivering training for internal users, with opportunities to participate in