Tier I IT Support Engineer | MSP Growth & Certifications

LincolnIT

Town of East Hampton (NY)

On-site

USD 52,000 - 78,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Time Off

Paid Holidays

Certification Reimbursement

Career Growth

Training Programs

Team Environment

Job summary

Lincoln Computer Services is seeking a full-time Tier I Support Engineer to join our team supporting clients across New York City and Long Island. The role targets IT professionals with 2–4 years of hands-on technical support experience who enjoy troubleshooting, delivering excellent customer service, and working with diverse systems.

You will be the first point of contact for client requests, providing remote and onsite support while escalating complex issues as needed.

Qualifications

2–4 years of hands-on technical support experience.
Experience with Windows operating systems and Microsoft 365.
Familiarity with Active Directory and user administration.
Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs).
Strong customer service and communication skills.

Responsibilities

Provide professional and timely technical support via phone, email, remote access, and ticketing systems.
Troubleshoot and resolve end-user issues related to Windows, Microsoft 365, printers, and basic networking.
Perform software installations, upgrades, patches, and configurations.
Manage user accounts, permissions, and devices; document steps and resolutions.
Escalate complex issues to senior engineers while maintaining client communication.
Assist with workstation deployments and onsite visits as needed.