IT Support Specialist (Tier 2) - MSP

Landshark Recruiting; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Landshark Recruiting is seeking a Tier 2 IT Support Specialist for a growing Long Island MSP serving small and mid-size clients across Nassau, Suffolk, and the NYC metro area. This hybrid role includes onsite client visits and remote support for Windows servers, desktops, and cloud services.

You will handle end-user troubleshooting, configure VPNs and SonicWall devices, manage Active Directory, DNS/DHCP, and Microsoft 365/Exchange, with opportunities to grow into senior IT roles such as system

Qualifications

• 1-2+ years MSP experience, 4+ years total hands-on IT experience.
• Working knowledge of Windows Server, Windows 11, M365/Exchange, AD/Group Policy, DNS/DHCP/TCP/IP.
• SonicWall or comparable router/VPN administration experience.
• CompTIA A+/Network+/Server+ certification preferred; Mac experience a plus.
• Reliable transportation and local to the area.

Responsibilities

• Provide remote and onsite support for Windows Servers (2016/2019) and Windows 10/11 desktops in LAN/WAN environments
• Handle hardware repairs, software installation, and general end-user troubleshooting
• Set up and support SonicWall routers, VPN, and remote access
• Administer Active Directory and Group Policy
• Manage DNS, DHCP, and TCP/IP configurations
• Support Exchange Server (2010-2019) and the full Microsoft 365/Office Suite
• Administer Azure/Entra ID (user accounts, access, basic configuration)
• Assist with IT projects as needed (roughly 10% of the role)

Skills

MSP experience

Windows Server

Windows 10/11

AD/Group Policy

DNS/DHCP/TCP/IP

SonicWall VPN

Microsoft 365/Exchange

Reliable transportation

Education

CompTIA A+/Network+/Server+

Tools

SonicWall

Azure/Entra ID

Job description

Onsite/Hybrid, Local Client Site Visits (Long Island)

THE ROLE:

We're hiring a Tier 2 IT Support Specialist for a growing Long Island MSP supporting small and mid-size business clients across Nassau, Suffolk, and the NYC metro area. This is a support-heavy seat with occasional project work handling workstations, printers, networks, windows servers, and cloud environments both remotely and onsite. There will be ample growth opportunities internally from this position including system administrator, cloud administrator, project engineer, or technical account manager.

Role Responsibilities:

• Provide remote and onsite support for Windows Servers (2016/2019) and Windows 10/11 desktops in LAN/WAN environments
• Handle hardware repairs, software installation, and general end-user troubleshooting
• Set up and support SonicWall routers, VPN, and remote access
• Administer Active Directory and Group Policy
• Manage DNS, DHCP, and TCP/IP configurations
• Support Exchange Server (2010-2019) and the full Microsoft 365/Office Suite
• Administer Azure/Entra ID (user accounts, access, basic configuration)
• Assist with IT projects as needed (roughly 10% of the role)

Experience Required:

• 1-2+ years of MSP experience, with 4+ years of total hands-on IT experience supporting network and desktop systems
• Working knowledge of Windows Server, Windows 11, M365/Exchange, AD/Group Policy, and DNS/DHCP/TCP/IP
• SonicWall or comparable router/VPN administration experience
• CompTIA A+, Network+, or Server+ certification preferred; Mac experience a plus
• Reliable transportation, valid driver's license, and local to the area