Level II Onsite Support Engineer

Lincoln Computer Services; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Training and education

Medical, dental, vision, and 401k coverage

Generous paid time off

Excellent work atmosphere

Job summary

Lincoln IT is seeking a full-time Tier II Support Engineer in New York City, requiring at least 5 years of hands-on IT support experience. Responsibilities include providing phone support, troubleshooting customer systems, and installing software and updates. The role demands excellent communication skills and knowledge of Microsoft operating systems. Lincoln IT offers benefits like competitive salary, training, comprehensive health coverage, and generous paid time off in a collaborative work environment.

Qualifications

• Minimum of 5 years of extensive hands-on experience with IT support and troubleshooting.
• Experience in troubleshooting and resolving system problems across various technologies.

Responsibilities

• Provide phone support and remote remediation for workstation issues.
• Troubleshoot and resolve customer system problems.
• Provide installations of new software and upgrades.
• Provide installation of Service Packs and security updates.
• Provide onsite support and installations to clients.
• Provide helpdesk support including analyzing and resolving end-user issues.

Skills

Knowledge of Microsoft operating systems and desktop applications

Experience with installing, configuring, and administering technologies

Excellent written and verbal communication skills

Certifications

Job description

Job Overview

We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting.

Responsibilities

• Provide phone support and remote remediation for workstation issues
• Troubleshoot and resolve customer system problems across a broad range of technologies
• Provide installations of new software and upgrades
• Provide installation of Service Packs and security updates
• Provide onsite support and installations to clients when necessary
• Provide helpdesk support including analyzing and resolving end‑user issues

Skills & Experience

• Knowledge of Microsoft operating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Excellent written and verbal communication skills
• Certifications a plus

Company Overview

Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York.

Benefits

• Competitive salary
• Training and education
• Medical, dental, vision, and 401k coverage
• Generous paid time off
• Excellent work atmosphere