Level II Onsite Support Engineer

LincolnIT; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Training and education

Medical, dental, vision benefits

401k

Generous paid time off

Excellent work atmosphere

Job summary

LincolnIT in New York is seeking a full-time Tier II Support Engineer with at least 5 years of experience in IT support and troubleshooting. The role involves providing phone support, remote remediation, and onsite assistance for workstations. Ideal candidates will have knowledge of Microsoft operating systems and excellent communication skills. LincolnIT offers a competitive salary, training, and a comprehensive benefits package.

Qualifications

• Minimum of 5 years of extensive hands-on experience with IT support and troubleshooting.
• Experience with a broad range of technologies.
• Strong communication skills.

Responsibilities

• Provide phone support and remote remediation for workstation issues.
• Troubleshoot and resolve customer system problems across various technologies.
• Install new software and upgrades.
• Install service packs and security updates.
• Provide onsite support and installations to clients as necessary.
• Analyze and resolve end-user issues.

Skills

Knowledge of Microsoft operating systems and desktop applications

Experience with installing, configuring, and administering a broad range of technologies

Excellent written and verbal communication skills

Certifications a plus

Job description

Job Overview

We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting.

Responsibilities

• Provide phone support and remote remediation for workstation issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide installations of new software and upgrades
• Provide installation of service packs and security updates
• Provide onsite support and installations to clients when necessary
• Provide helpdesk support including analyzing and resolving end-user issues

Skills & Experience

• Knowledge of Microsoft operating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Excellent written and verbal communication skills
• Certifications a plus

Company Overview

Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Benefits

Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.