Desktop Support Engineer I/II – Windows & Mac

LincolnIT; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

LincolnIT is looking for a full-time Level I/II Desktop Support Engineer in New York, NY. You will provide phone and onsite support, troubleshoot issues across PC and Mac systems, and conduct software installations and updates.

The ideal candidate has 2-3 years of experience, excellent communication skills, and the ability to work independently. Join a company that values collaboration and integrity in technology solutions.

Qualifications

• 2-3 years of extensive hands-on experience with PC, Mac and printer break/fix.
• Reliable individual who can work with little to no supervision.
• Certifications a plus.

Responsibilities

• Provide phone support and on-site remediation for workstation issues.
• Troubleshoot and resolve customer system problems across a broad range of technologies.
• Provide onsite installations of new software and upgrades.
• Provide installation of service Packs and security updates.
• Provide onsite support and installations to clients.
• Analyze and resolve end-user issues.
• Provide printer troubleshooting.

Skills

Knowledge of MAC and Windows operating systems and desktop applications

Experience with installing, configuring, and administering a broad range of technologies

Excellent written and verbal communication skills

Knowledge of Cisco Phone Systems

Job description

LincolnIT is looking for a full-time Level I/II Desktop Support Engineer in New York, NY. You will provide phone and onsite support, troubleshoot issues across PC and Mac systems, and conduct software installations and updates.

The ideal candidate has 2-3 years of experience, excellent communication skills, and the ability to work independently. Join a company that values collaboration and integrity in technology solutions.